Shipping Policy

This Shipping Policy serves as a standardized guideline for all order processing, packaging, logistics transportation, customs clearance and delivery arrangements on our official website. Designed to keep every shipping procedure transparent and reliable, this policy helps customers fully understand our order shipment rules, delivery cycle, tariff processing standards and related service specifications. All shipping services are implemented in accordance with unified platform standards, covering all product orders placed and paid for on our website.

1. Order Processing & Shipment Timeline

All orders will be formally processed and arranged for shipment within 1 to 3 working days after successful payment confirmation. Our team conducts systematic order review, product quality inspection, professional packaging and logistics arrangement before shipment. Every procedure is strictly supervised to ensure that all goods are complete, intact and well-packaged before leaving the warehouse, avoiding defective products, missing accessories or packaging damage during transportation.
We maintain a standardized order processing mechanism to ensure orders are arranged in chronological order without unreasonable delays. During peak shopping periods or routine platform maintenance, individual orders may encounter slight processing delays, and we will actively update the order status to ensure customers are informed of the latest shipment progress in a timely manner.

2. Global Delivery Time

We provide stable cross-border logistics delivery services for global customers. After the goods are shipped from the warehouse, the standard delivery period ranges from 6 to 12 working days. The overall delivery time is affected by regional logistics operation efficiency, local customs clearance progress and remote regional transportation arrangements. All logistics arrangements are stable and traceable, ensuring safe and complete delivery of goods to customers’ designated shipping addresses.
We do not guarantee absolute delivery time for extreme scenarios including regional logistics suspension, customs temporary inspection, natural weather factors and other uncontrollable situations, but we will always follow up the logistics status in real time and assist customers in solving abnormal logistics problems to the greatest extent.

3. Customs & Additional Fee Rules

We undertake all tariffs, customs clearance handling fees and any other additional expenses incurred during cross-border transportation and customs clearance procedures. Customers will not be required to pay any extra fees beyond the product unit price displayed on the official website. All hidden costs and cross-border logistics accessory expenses are independently borne by our platform, ensuring a clear and transparent consumption experience for every customer.
Our logistics and customs clearance procedures comply with cross-border trade specifications, and we will complete formal customs clearance procedures for all orders in accordance with unified standards to ensure smooth entry and circulation of goods in destination regions.

4. Shipping Address Modification & Order Adjustment

Customers are required to fill in accurate, complete and valid shipping information when placing orders, including detailed recipient name, contact information and precise delivery address. Before the order is shipped, customers can apply for shipping address modification and order information adjustment through our official consultation channel. Once the order enters the logistics transportation process, address modification and order information adjustment will no longer be supported to avoid logistics abnormality and goods loss.

5. Logistics Tracking & Abnormal Processing

After the order is shipped, customers can check the real-time logistics transportation status through the official logistics query channel. For common logistics abnormalities including delayed transportation, logistics status stagnation and address matching problems, customers can contact our customer service team via the Contact Us page. Our professional team will verify the situation in a timely manner, follow up the processing progress, and solve logistics problems for customers efficiently.
We strictly cooperate with formal and compliant cross-border logistics providers to ensure the stability, safety and traceability of the whole logistics process, effectively reducing the probability of goods loss, damage and abnormal transportation.

6. Currency Settlement Standard

All shipping related settlement and order expense calculation on our website adopts unified USD currency standard. All displayed fees and settlement data are transparent and standardized without hidden charges or variable adjustments, ensuring consistent and accurate settlement standards for global customers.

7. Related After-sales Explanation

If the goods are damaged, lost or severely delayed due to logistics problems, customers can initiate after-sales applications in accordance with our after-sales policy within the valid period. We will verify the logistics responsibility and provide corresponding standardized after-sales solutions to fully protect customers’ legitimate shopping rights and interests.

8. Customer Support Channel

If you have any questions about order processing speed, delivery cycle, customs clearance rules, logistics tracking and other shipping related issues, please contact us through the Contact Us page on the official website. Our customer service team will provide professional, accurate and detailed replies and guidance to ensure every customer has a secure and worry-free shipping experience.