Refund Policy

This Refund Policy is established to provide clear, fair, and standardized refund guidelines for all customers who place orders on our website. We are committed to protecting every customer’s shopping rights and delivering a transparent, worry-free consumption experience. All refund procedures comply with our unified service standards, covering return eligibility, refund processing steps, processing time, settlement rules and related service specifications. This policy applies to all product orders completed on our official website.

1. General Refund Eligibility

Customers can apply for a return and refund within 60 days upon receiving the products. We support return and refund requests for most product scenarios, including style mismatch, wearing discomfort, personal preference changes, and other non-quality related reasons. For products with quality problems, defective workmanship, or damage caused during transportation, customers can also initiate refund applications in accordance with standardized procedures.
To ensure the smooth progress of refund processing, all returned items must be kept in unused, unwashed, undamaged condition with original packaging intact. Products with obvious wear marks, artificial damage, missing accessories or damaged original packaging that affect secondary sales will not be eligible for return and refund services. We adhere to fair and reasonable verification standards to protect the legitimate interests of both customers and our platform.

2. Order Preference & Service Explanation

All products on our website enjoy exclusive high discounts, with maximum discount up to 70% off. Meanwhile, we provide free worldwide shipping for all orders and fully undertake all tariffs and additional fees incurred during transportation. Customers do not need to bear any extra costs in the whole shopping process. These preferential services are long-term platform benefits and do not affect customers’ legitimate right to apply for returns and refunds within the specified period.

3. Refund Processing Procedure

When customers need to apply for a refund, they shall submit a formal return and refund request through the official channel on the Contact Us page. Our customer service team will verify the order information and guide customers to complete the return operation in accordance with standard processes. After the returned goods are delivered to our designated address and pass inspection and verification, we will start the official refund process immediately.
We strictly standardize every link of refund review and processing to avoid arbitrary deduction and delayed processing. All qualified refund applications will be processed in accordance with unified service rules to ensure standardized and efficient service experience for every customer.

4. Refund Time Frame

After we complete the inspection and confirmation of the returned products, the entire refund processing period is 5 to 10 working days. The refund will be fully returned to the original payment account used by the customer for order payment. The specific arrival time of the fund shall be subject to the processing cycle of the customer’s original payment channel.
We will track the refund progress in real time during the processing period. If there is any abnormal delay in the fund arrival, customers can contact our customer service team through the official channel at any time, and we will timely check and solve the problem to ensure that the refund is completed smoothly.

5. Currency Settlement Rule

All orders on our website adopt unified USD settlement. The refund amount will be calculated and returned in accordance with the actual USD payment amount of the customer’s original order. The settlement standard is unified and transparent, with no hidden deduction or variable charge adjustment, ensuring the authenticity and accuracy of the refund amount.

6. Special Situation Instructions

For individual special scenarios such as incomplete return materials, inconsistent returned goods information, and abnormal logistics signing status, we will suspend the refund process and take the initiative to contact customers for information confirmation. The refund process will be resumed immediately after the customer cooperates to complete the information improvement and problem verification.
We do not set complicated refund thresholds. On the premise of complying with product return specifications, we will try our best to meet customers’ reasonable refund demands and maintain a friendly and sincere service attitude.

7. Consulting Service Channel

If you have any questions about refund eligibility, processing progress, time cycle, amount settlement and other related content, please contact us through the Contact Us page of the official website. Our professional customer service team will provide you with accurate answers and targeted processing guidance to ensure every customer can enjoy secure and reliable after-sales service.

8. Service Commitment

We always take customer trust and shopping experience as the core service standard. All refund rules are open and transparent, and all processing links are standardized and orderly. We will continuously optimize the refund service process, improve processing efficiency, and provide customers with more convenient and reassuring after-sales protection, so that every shopping on our platform is safe and secure.